Application
This unit describes the skills required to determine eligibility of compensation claims. It includes responding to and settling claims by analysing legislation and applying it to the received claims.
This unit applies to those working in administration roles processing compensation claims.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work independently while performing complex tasks within a range of familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Respond to claims for compensation | 1.1 Assess and respond to claims within statutory timeframes. 1.2 Serve compensation claims in the required format within the specified time period. 1.3 Determine whether a claimant is entitled to compensation. |
2. Determine compensation | 2.1 Determine settlement terms. 2.2 Seek advice as necessary to deal with any non-routine aspects of claims. 2.3 Negotiate agreement with the claimant. 2.4 Prepare and process an action through court or compensation court if agreement cannot be reached. 2.5 Prepare settlement documents in accordance with the compensation determination containing information that is technically correct. |
3. Settle compensation | 3.1 Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination. 3.2 Obtain settlement release from client and/or third party, as applicable. 3.3 Store, maintain and secure records of finalised compensation claims. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
interpreting and applying legislation relating to Crown/State land administration and compensation
communicating with diverse stakeholders including effective negotiation
generating documentation to organisational standards
writing reports requiring formality of language and structure
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
public sector legislation, including work health and safety and environment, policies and procedures relating to Crown/State land administration and compensation
organisational processes and protocols relating to the handling of compensation claims
court procedures
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
Public land administration